IMS Terms and Conditions of Use are set our below and apply to:

  • Those who access and use our website;
  • Those who request a quote from IMS;
  • Those who engage our services;
  • Those who undergo a procedure facilitated by IMS.

Accuracy, Currency and Completeness

To the extent permitted by law IMS does not warrant the accuracy, completeness or currency of any information or material available on or through our website or publications distributed by IMS. Including information provided by third parties for display on our website. Despite reasonable efforts that will be made to ensure material provided is accurate, complete and up-to-date such information may change without notice or not be exactly applicable to your circumstances. To the extent permitted by law IMS will not be liable for any loss or damage you incur as a result of acting in reliance on such information or material.

Your warranty

You warrant that where you provide IMS with personal information or personal medical records or photographs that you are the owner or authorised user of such materials.

You warrant that you are over 18 years of age and are not otherwise prevented from entering into a legal and binding contract.

You warrant that you will follow your doctors’ advice and recovery instructions.


IMS will at all times endeavour to keep your personal information secure and private. IMS employs procedures and security products recommended to IMS by Information Technology consultants, however no information transmitted over the internet can be guaranteed as being secure.

To the extent permitted by law IMS will not be liable for any loss or damage you incur as a result of any breach of IMS security as you accept the nature of risk inherent in information stored and distributed to authorised third parties and contractors through the internet.

Medical Disclaimer

Any health related information provided to you by IMS through and by this website, IMS employee consultations, third party websites and contractors is for general information purposes only and is not to be relied on as a substitute for professional medical advice or professional care providers.

Intellectual property

Intellectual property rights in the materials on this website and in materials written and distributed by IMS are owned by IMS. It is for your personal, non-commercial use only.

Other than for purposes permitted by the Terms and Conditions of IMS you must not copy, adapt, reproduce, publish or modify any such intellectual property without the prior written consent of IMS.

IMS’ (exclusion of) liability

To the extent permitted by law IMS excludes all warranties (whether expressed, implied or statutory) relating in any way to this website and other materials distributed by IMS.

IMS is not liable for:

  • The reliance on such information;
  • Any failure or delay in providing you with information or services;
  • Direct or indirect loss, howsoever caused including negligence.

Disclaimers and General Conditions

IMS requires all users of this website and services to read the Terms and Conditions carefully.

IMS reserves the right to alter these Terms and Conditions at any time without notice to you. Your continued use of IMS’ website and services will be taken of your acceptance of the Terms and Conditions at that point in time.

Medical and Travel Insurance

It is a condition of your agreement with IMS that you will take out travel insurance prior to departure for your procedure and that you will provide the insurer with full disclosure of all relevant matters, including but limited to the elective surgery you will undergo (subject to your eligibility) whilst overseas.

IMS may request confirmation of such insurance.

IMS representation

IMS is a coordinator of tours facilitating our clients to engage with medical professionals in other countries to assess their suitability for and where able to carry out medical procedures.

Other than making information available to you, and introducing you to third party providers of goods and services IMS is not providing you with any goods or services in the capacity of principal. The third party principals that we introduce you to from Bangkok Hospital Pattaya to assess your suitability for and carry out the medical procedures are not sub-contractors of IMS.

Ancillary goods and services provided to you by third party principals may include travel agents, insurance brokers, hotels, meals, activities and consultations are not provided by sub-contractors to IMS.

No IMS employee, directors, nurses or other staff are qualified to provide you with medical advice in relation to any medical procedure requested.

Acknowledgement of risk

You acknowledge that any medical procedure, medical advice or other service (including ancillary services) that you request IMS to book on your behalf carries inherent risk wherever it is provided.

You acknowledge that the general care, standards and procedures employed by third party providers providing you with a service booked through IMS will differ to the general care, standards and procedures that would apply should those services have been carried out in Australia.

You acknowledge that procedures may not be successful, may cause injury or have unwanted side effects.

Third parties

Whilst every care is employed to ensure the high standard of all third parties IMS introduces you to, you should check the terms and conditions and exclusions of liability that applies to each third party provider.